Shipping Policy

Processing Time

Orders are generally processed and shipped for delivery within forty-eight (48) hours, Monday through Friday, following receipt of your payment, provided all Products are in stock. Public holidays observed in the Province of Quebec are excluded from this timeframe.

If, for reasons beyond our control, your order cannot be shipped within the timeframe mentioned above, you will be notified promptly by email.

You should pay close attention to the emails sent to you, as they may include price adjustments, credits, notices of unavailable Products, and even suggestions for Product substitutions. Make sure that emails from Cantookcafe.com do not end up in your spam folder.

Shipping Methods

When placing your order, you can select any of the shipping methods offered by Cantookcafe.com (Canada Post, expedited shipping, or others). Cantookcafe.com’s standard shipping method is Canada Post’s Expedited Parcel service, delivered without a signature.

Regardless of the shipping method you choose, we will email you a link that allows you to track the delivery of your order online in real time.

Deliveries can only be made to locations that have a physical address with a street name or rural road number, as well as a ZIP code. No orders will be delivered to a P.O. box.

Shipping Costs

All shipping costs, plus applicable taxes, are your sole responsibility, starting from the Cantookcafe.com warehouse, and will be added to the purchase price. To find out the shipping costs for your order, you’ll need to log in if you have an account or, if not, enter the intended shipping address. These charges depend on the delivery address and the contents of the order. They may also include a fixed portion and a variable portion, depending on the price or weight of your order. Shipping charges are generally a minimum of seven dollars and twenty-five cents ($7.25) and are charged by Canada Post or the selected carrier.

All costs related to import/export and customs clearance, plus applicable taxes, are also your sole responsibility, starting from the Cantookcafe.com warehouse located in Quebec City, and will be added to the purchase price. It is your responsibility to verify any laws, regulations, or standards of any kind that apply to you regarding the import, export, and customs clearance of the Products.

Shipping costs, including packaging and handling, are included in the purchase price of each item.

Cantookcafe.com reserves the right to include in the Product description any promotions related to shipping and delivery, subject to the terms and conditions specified therein.

We recommend that you combine your purchases into a single order to minimize shipping costs. Please note, however, that we cannot combine orders that are to be shipped to different addresses. In such cases, you will be required to pay the shipping fees for each order separately. Special care is taken with orders containing fragile items, such as glass containers, which are shipped in oversized, protective packaging.

Refusal, Unclaimed Orders, or Delivery to the Wrong Address

If you refuse to accept your order upon delivery, it will be returned to the Cantookcafe.com warehouse in Quebec City. The same applies to orders that remain unclaimed after one or more delivery attempts and after a certain number of days held at the post office counter. Delivery terms vary depending on the selected carrier. Here is the link to Canada Post’s pages explaining this topic. Orders delivered to the wrong address due to an error on your part or with an incomplete address are also returned to the Cantookcafe.com warehouse.

In all cases, except when a package is refused because it was damaged in transit or due to an address error not caused by you, Cantookcafe.com is not responsible for shipping and delivery costs, customs duties, and other taxes related to returning a shipment to its warehouse, and you will be responsible for these costs in full.

In-Store Pickup

If you live in Quebec City, you can save on shipping costs by picking up your order directly at a pickup location in Quebec City. The pickup address will be displayed during checkout. This option was added to accommodate customers in Quebec City who are willing to travel to avoid shipping costs. Please note, however, that the pickup location’s hours of operation may change. You should confirm the hours by phone before heading out.

If you have any questions or special requests, please feel free to contact us by email: cantook@cantookcafe.com

Transfer of Ownership and Liability

You become the owner of the purchased Products when you take possession of them upon delivery. Upon becoming the owner of the Products, you assume full responsibility for them, including, but not limited to, any loss, damage, or breakage.

Delivery Time

Any delivery times indicated on the Site, if applicable, are provided for informational purposes only. Cantookcafe.com makes no guarantees and assumes no liability regarding the delivery time of the Products. We encourage you to track your order using the tracking number sent to you by email on the courier service websites.

RETURNS AND EXCHANGES
Our Policy: Up to 30 days to change your mind!

At Cantookcafe.com, starting from the date of receipt* of your order, you have thirty (30) full days to return the Product(s) purchased at regular price. From the first (1st) to the seventh (7th) day, you may return the item(s) for an exchange, credit, or full refund, excluding shipping, customs clearance, import/export, and delivery fees. From the eighth (8th) to the thirtieth (30th) day, only an exchange for a replacement product(s) is possible.

Product(s) purchased on sale cannot be returned, exchanged, or refunded and are final sales. You acknowledge that, in this case, the Product(s) purchased on sale are sold without any warranty and at your own risk.

In all cases, returned Products must be sent back in their original condition, including packaging (label and any accessories), and in perfect condition for resale. They must not have been opened or damaged. If you purchased your Product as part of a bundle, Cantookcafe.com must receive the return in the same configuration. All Products will be inspected upon receipt.

All costs associated with the return, including shipping costs, are your responsibility. You are liable for any breakage, damage, or loss to the Products incurred during transport or shipment to Cantookcafe.com in accordance with this return policy. No refunds or exchanges will be authorized if your Products arrive damaged, for any reason whatsoever, at the Cantookcafe.com warehouse.

*As evidenced by tracking information from the postal service or carrier.

Return Procedure

To ensure that we process your return quickly and efficiently, please follow the procedure described below when returning your merchandise to Cantookcafe.com:

1) Fill out the return form within the specified time frame.

2) Return your order, within the timeframe mentioned above, via Canada Post to the following address: Cantookcafe.com, 575 Rue Saint-Jean, Québec, QC G1R 1P5 Canada

3) Keep the Canada Post tracking number. With this number, we can confirm that we have received your return. We will send you an email as soon as we receive the returns at our warehouse. If you have not received a confirmation of receipt within ten (10) days of your return shipment, please contact customer service at the following email address: cantook@cantookcafe.com .

Once we receive your Products, we will review and process your return request within forty-eight (48) hours, Monday through Friday. Cantookcafe.com will determine, in its sole discretion, whether your return request is valid, whether it complies with the procedure described above, and whether you are entitled to a replacement Product or a refund.

The replacement Product, if applicable, will then be shipped to you as soon as possible. If we are unable to provide the desired replacement Product, we will contact you promptly by email.

Any refund will be processed within five (5) to ten (10) business days from the date your return request is approved and will be automatically credited to the credit card or PayPal account used to pay for the original purchase.