PRIVACY AND SECURITY

We also place the protection of your privacy at the top of our priority list. Therefore, we have a strict policy that prohibits the sale, loan or rental of any personal information that you may provide when registering with the Site or placing an order. Any personal information obtained when using the Site is only used with your consent and we only use it for the purpose of processing your order properly and to make your shopping experience as pleasant as possible.

Our privacy policy

Cantookcafe.com knows how important it is to protect the personal information collected. We want each user's experience to be risk-free throughout their visit to the Site. With this objective in mind, we have developed a suitable privacy policy to explain our guidelines regarding the collection and use of your personal information.

Information collected and used by Cantookcafe.com

Personal information includes your first and last name, your full postal address and your email (e-mail address). This personal information collected from users when creating an account or registering an order is kept confidential by Cantookcafe.com.

To create a customer account, which is optional for registering an order, you will also be asked for a username and password, which will allow you to identify yourself on the Site.

When purchasing, you will be required to provide your credit card information in order to complete your transaction via our payment gateway secured with SSL encryption technology. This technology makes your personal and credit card information unreadable while it is routed to the server during payment.

Still with the aim of reducing the risks of fraud or misuse of personal information, the postal address of your Cantookcafe.com account must be the same address as that registered for your credit card. This information is strictly personal and will never be provided to third parties. Cantookcafe.com will never have direct access to your credit card number.

We will use your personal information to communicate and correspond with you, as well as to respond to your requests. With your consent, we may also occasionally send you emails or other messages regarding Products or services that we believe may be of interest to you.

Participation in competitions

We frequently hold competitions. To participate, you will need to register on the Site and therefore share your contact details. Unless you decide to subscribe to our newsletter, the information collected during your participation in a contest will only be used to contact you if you are declared a winner.

Information collected automatically

Cantookcafe.com automatically collects certain non-personal information about users of the Site. This information does not allow you to be identified. They include the IP address of your Internet service provider, the date and time you visited the Site, the internet address of the website from which you reached our site, the operating system you use, the sections of the Site that you visit, the pages of the Site that you read and the images that you view, and the content that you download from the Site.

This non-personal information is used for the administration and improvement of the Site.

Use of cookies

In order to personalize the service, we use cookies to notify us of your visit to the Site. Cookies improve the convenience and use of the Site. These cookies also allow you to be recognized as a user of the Site if you open a Cantookcafe.com account and make several visits to the Site. You will therefore not have to enter the same information each time. You can choose to reject cookies, if your browser allows it, but your use of the Site could be affected as well as your access to some of the functions it includes. You may also no longer be able to make transactions from the Site.

Disclosure to Service Providers

Cantookcafe.com may share your personal information with certain service providers to verify and validate the information and to respond to your questions. Service providers primarily include credit card companies. To reduce the risk of fraud or misuse of personal information, Cantookcafe.com may also verify your personal information, including your address and credit card information, with service providers.

We will take reasonable steps to ensure that your personal information will be used in accordance with this policy. If you do not want us to provide your personal information to these service providers, we may not be able to process your request.

Legal Disclosure

Cantookcafe.com may disclose your information as permitted or required by law. For example :

• To a government institution or any other person or entity that has exercised its legal authority to obtain this information.
• If we have reasonable grounds to believe that they could be helpful in an investigation of illegal activity.
• To comply with a subpoena, warrant or order from a court, person or entity having authority to require disclosure of this information.
• To comply with court orders regarding the submission of reports and information.
• To our legal advisor.

Retention of personal information

We keep your personal information as well as your order history. You have the right to access and rectify your personal information and you can at any time request that it be removed from our files. To exercise these rights, simply access your Cantookcafe.com online account or write to us at info@cantookcafe.com